Compliments & Complaints

We’re here to meet your needs. If you have some kinds words to say or if you’re unhappy with our service, we want to know.

How to get in touch with us

There are a number of ways for you to get in touch with us:

Call us: 1300 27 56 26 (1300 27 LOAN).

Chat with us via our Live Chat.

Email us:

Write to us at:
Customer Care, Easy Financing
23/61 Beauchamp Road, Matraville, NSW, 2036

What to do if you have a complaint

We want to know if we haven’t met your expectations. If you have a complaint, please tell us, as it gives us a chance to address your concerns and improve our service.

If you have a complaint or issue, here’s what we recommend:

Speak with us first and we’ll try to resolve the issue straight away. If we can’t resolve the issue straight away, we are committed to resolving it within 2 weeks. In the majority of cases, issues are resolved within 10 business days.

If your issue still isn’t resolved, you can escalate it our Disputes Resolution team.

If the Disputes Resolution team is unable to resolve your complaint, you have the option to contact the Australian Financial Complaints Authority (AFCA). AFCA is an external dispute resolution body. You can contact them by phone (1800 931 678), via their website or write to them at: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001. 

What to do if you have a compliment

We always enjoy hearing about great experiences from our customers and the things we are doing right. If you have a compliment about our service you would like to share please email us as